Policy

dkedai.com.my Marketplace Policy

1. Terms of Use:

   • All users, including buyers and vendors, must adhere to the terms of use outlined by dkedai.com.my. This includes but is not limited to the prohibition of fraudulent activities, harassment, and violation of intellectual property rights.
   • Users are responsible for ensuring the accuracy of the information provided during registration and throughout their usage of the platform.

2. Vendor Registration and Approval:

   • Vendors must register with accurate information and provide necessary documentation for verification purposes.
   • dkedai.com.my reserves the right to approve or reject vendor applications based on predetermined criteria such as product quality, authenticity, and compliance with marketplace policies.

3. Product Listings:

   • Vendors are responsible for creating accurate and comprehensive product listings that include clear descriptions, images, pricing, and relevant attributes.
   • Products must comply with all applicable laws and regulations, including safety standards and labeling requirements.

4. Transaction Policies:

   • Buyers must complete transactions through dkedai.com.my’s designated payment system.
   • Vendors are obligated to fulfill orders promptly and accurately, including shipping items within the specified timeframe.
   • Buyers have the right to receive the purchased item in the condition as described by the vendor.

5. Communication:

   • dkedai.com.my encourages open and transparent communication between buyers and vendors.
   • Vendors must respond promptly to buyer inquiries, concerns, and requests for support.

6. Feedback and Reviews:

   • Buyers are encouraged to leave honest and constructive feedback based on their purchasing experience.
   • Vendors may respond to feedback professionally and courteously.

7. Dispute Resolution:

   • In the event of disputes between buyers and vendors, dkedai.com.my may intervene to facilitate resolution.
   • Disputes may be resolved through mediation, arbitration, or other appropriate means as determined by dkedai.com.my.

8. Prohibited Activities:

   • The following activities are strictly prohibited on dkedai.com.my:
     • Sale of counterfeit or unauthorized goods.
     • Fraudulent or deceptive practices.
     • Harassment or discrimination against other users.
     • Violation of intellectual property rights.
     • Any activity deemed illegal or unethical.

9. Security and Privacy:

   • dkedai.com.my is committed to safeguarding user information and privacy.
   • Users are responsible for maintaining the security of their accounts and passwords.

10. Policy Violations and Enforcement:

    • Violation of marketplace policies may result in penalties such as suspension or termination of accounts.
    • dkedai.com.my reserves the right to remove listings, restrict access, or take other appropriate actions to enforce policies and maintain the integrity of the platform.

11. Policy Updates:

    • dkedai.com.my reserves the right to update or modify marketplace policies as necessary.
    • Users will be notified of any significant policy changes through the platform’s communication channels.

By using dkedai.com.my, users agree to abide by the terms and policies outlined above. Failure to comply may result in disciplinary action, up to and including account termination.